What is ECN’s Hosted Voice?
ECN’s Hosted Voice is a complete cloud-based-business phone solution providing telephony delivered over a data connection using VoIP (Voice over Internet Protocol).
Traditional phone systems rely on hardware located at the customer premises to deliver phone system features. This hardware is configured for PSTN, ISDN or SIP depending on type. Traditional phone systems are expensive and commonly incur recurring payments, maintenance costs and ultimately obsolescence.
ECN’s Hosted Voice system removes this hardware from the client’s office and connects handsets directly to the phone system located within ECN’s secure core infrastructure.
Importantly by removing the hardware from the local office, not only do we eliminate the high upfront costs and ongoing maintenance, we also allow a single phone system to service multiple sites regardless of location.
Why Choose ECN’s Hosted Voice?
ECN’s Hosted Voice product has been designed in partnership with several corporate companies to help businesses scale their Hosted Phone System to suit their dynamic business requirements.
Key reasons why you should choose ECN’s Hosted Voice solutions:
Flexible to Business Needs
- Add and remove users via the portal
- Support for mobile and home offices
- Connect all your sites into one system
- Take your phone overseas
- Increase or decrease the number of lines as your business requirements change with no contract
Reduced Operating Costs
- Competitive call rates mean you save money every time you pick up the phone
- No hidden charge for add-on features, everything is included
- Centralised management reduces the IT management overhead
- Efficiency gains can reduce the need to have extra staff onsite
Improved Business Process
- Flexible call flows allow you to route calls anywhere in Australia. You only need one reception.
- Tag inbound calls with a custom ID so you can handle each call appropriately
- Include you 1300 and 1800 numbers
- Pre-program your holidays and office hours so your phone system is ready for you when you arrive and packs up for you when you leave.
Key Benefits of ECN’s Hosted Voice
The ECN My Cloud PBX/ Hosted Voice system supports all the features of a high-end physical PBX but delivered to a client at multiple locations from a single system. This is important because call flows, ring groups and internal transfers can function across multiple geographic locations.