Cloud Dial 2017-05-04T16:18:05+00:00

What is ECN’s Cloud Dial?

Focused on reliability and ease of use.  Cloud Dial is the essential call centre tool.

Working alongside the ECN Hosted Voice platform Cloud Dial is a full featured hosted dialler.  Any staff member with a phone registered to the Hosted Voice platform can also log into Cloud Dial and become and outbound call centre agent.

The Cloud Dial portal provides levels of access for administrators, campaign managers and agents.  Designed with easy of use in mind and requiring minimal training for agents. Cloud Dial is perfect for quickly deploying agents in response to workload.

Cloud Dial’s management portal gives managers the ability to create and monitor campaigns proactively.  Agent performance can be tracked through the dashboard and compared to peer averages to quickly spot potential issues.


Why Choose Cloud Dial?

Administration Tools

  • Create custom access profiles for different user types
  • Limit access based on IP Address
  • Manage wrap up options
  • Monitor live activity
  • Integrate CRM applications
  • Configure Answer Machine Detect

Efficient Management

  • Create and manage campaigns
  • Modify campaign dialling rules to suit data performance
  • Monitor agent performance
  • Message agents
  • Listen in on active calls
  • View campaign dashboard for live KPIs

Intuitive Agent Portal

  • Quick login with nickname and extension number
  • Simple user interface design
  • Compare your own results to peers
  • Update dialler contact data
  • Add free form notes
  • Stop and start call recording streams
  • View campaign script

Key Features of Cloud Dial

Full Feature List

Agents Anywhere

Agents can log in from multiple locations and even from home

Integrate to your CRM

Cloud Dial already supports major CRM systems and integration is easy

Live Adjustments

Modify campaign dialling behaviour and script without interrupting active agents

Live View

See whats happening behind the scenes in your dialler in our live view

Dashboard View

View a summary of all active campaigns to compare their performance

Answering Machine Detect

Stop agents wasting time being connect to answering machines by adding AMD to the Cloud Dial system

Agent Reporting

Monitor how your individual agents are performing in comparison to each other

Interactive Data

Agents can edit contact data within the dialler application

Simple Dashboard To Track Your Performance

  • Average wait time for agents
  • Average call time
  • Average wrap up time
  • KPIs based on connected call results
  • Campaign Progress and processed contact results break down
  • Detailed wrap up break down


Contact ECN Sales Team to Arrange your No Obligation Cloud PBX Demonstration Today!

ECN collaborated with existing call centres to develop a hosted dialler product that provided outstanding functionality through an easily navigated user interface. Our key drivers were: reliability, scalability, simplicity and efficiency.