Cloud Dial is the essential tool for powering your call centre operations
Set up campaigns with the ease of a self-service solution, making your operations more productive and profitable.
Plan
Campaign Manager Access
Execute
Agent Access and Call Management
Evaluate
Campaign data management, analytics and reporting tools
Campaign Manager Access
As a manager using Cloud Dial, you will be provided with full spectrum call centre and campaign management tools to easily set up and manage inbound and outbound telephony campaigns.
The Cloud Dial management portal provides levels of access for administrators, campaign managers and agents.
Set up call campaigns and dialling speeds
Import and organise contacts
Customise a caller ID for your calls
Customise emails, scripts, and dispositions
Agent Access and Call Management
Designed with ease of use in mind with minimal training required, Cloud Dial is perfect for quickly deploying agents in response to campaign workload. As an all-in-one solution, Cloud Dial contains a dialler (Predictive or Power), call recording including optional call encryption, and simple access to real time reports.
Predictive Dialling and Power Dialling
Preview a contact before connecting
Create blaster campaigns with complete automation
Leave record history notes on contacts
Campaign data management, analytics and reporting tools
Managers will have the ability to create and monitor campaigns and agent performance proactively, and compare findings with peer averages to quickly spot potential issues.
Wrap up campaigns in real time
View usage reports and analytics
Review call recordings
Monitor campaigns via the Management Dashboard
Empower
your people
Turn lost time
into productivity
Enhance
customer experience
Cloud Dial call centre software allows for integral management of your work centre performance in real time.
Features
Let your agents focus on the conversation! While it's very easy to get started with Cloud Dial, some campaigns are more complex than others. Cloud Dial has a wide range of advanced features that put you in control.
✔️ Import Contacts into our Cloud Dial
Start by importing a list of contacts you already have. Cloud Dial includes a built-in Contact Manager that allows you to categorise, sort and search through your contacts in useful and efficient ways.
✔️ Answering Machine Detection
Make your team more productive by ensuring they're engaging with actual humans, not wasting their time talking to robots.
✔️ Predictive Dialler
Intelligent outbound call system designed to maintain a high level of utilisation and cost efficiency in the contact centre.
✔️ Campaign Blaster
Just set and forget! Fully automated outbound campaign with no user agents involved. This campaign will make outbound calls and play a pre-recorded message.
✔️ Live Activity Monitoring and Call Recording
Know the status of your campaign at any given moment and without having to ask a technician. Access live status overviews and browse live data. Agents can review recent calls to find ways to improve. Administrators can for training too!
✔️ Skills Based Call Routing
Skills Based Call Routing allows Cloud Dial to intelligently route calls to Agents based on their skill set. Save time and energy routing calls around the business.
✔️ Contact/Campaign Wrap-Ups
A Wrap-Up reason allows the agent to click a single button when ending the call to signify the outcome of the call for easy reporting. Manage reporting of campaigns with easy to use Wrap-Up tool.
✔️ Reporting
Get rid of the guesswork. Monitor individual and team metrics in real-time to start making measurable improvements.
✔️ Security
We know your data is sensitive. All Cloud Dial traffic happens through a secure connection (https). Data is backed up on multiple servers.
Cloud Dial User Specification List
Cloud Dial comes with such features that make it highly customer-centric and result-oriented.
Cloud Dial is made strategically in a way that is most efficient and user-friendly, with intelligent algorithms and intuitive interface to keep you ahead.
Instant set-up, more flexibility, higher security and real-time access are a few of the benefits of hosting contact centres on the cloud with Cloud Dial.
Administrators
- Custom Access Profiles
- CRM Integration
- Permit IPs for Access
- Select Caller IDs
- Set operation times
- Manager Users
- Manage Campaign Scripts
- Download Reports
- Configure AMD
Managers
- Create and Manage Campaigns
- Call Monitoring
- Agent Performance Monitoring
- Campaign Dial Strategy
- Live Activity Monitor
- Message Agents
- Manage Call Backs
- Check Dialler History
- Turn on AMD
- Add Script to Campaign
- Edit Do Not Call Register
Agents
- Simple Interface
- Self-Registration Option
- Select Campaign
- Record Arrangements
- Mute/Stop call recording
- CRM Popper
- Wrap Up Contact
- Take a Break
- Check Performance
- Setup Auto Call Back
- Add to Do Not Call Register
Are you a Service Provider or MSP?
Add Cloud Dial to your portfolio of products. The 'white label' offer bundle with billing services makes it the premium choice as your hosted voice partner. Click here for more information on becoming a partner.
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