Critical Information Summary for Fibre400

Fibre400 services are delivered using optical fibre to a Network Termination Unit (NTU) and provide a 400Mbps symmetrical access to the network and include unlimited internet.

Service Requirements

  • Availability: Fibre400 is available in select buildings with existing fibre access to the network. Please contact ECN to confirm if your site is eligible for Fibre400 by email at service@ecn.net.au

  • Delivery: Fibre400 services are delivered over fibre to a NTU. It is the responsibility of the building owner to ensure suitable infrastructure is in-place to deliver the service to the tenancy. In some cases where infrastructure is not in place additional charges may be applicable to deliver the service. It is the responsibility of the customer to connect their own equipment to the NTU. The NTU has 4 10/100/1000 T-Base Ports. The customer is responsible for providing appropriate housing and power for the NTU.
  • Hardward: The service will be delivered to a NTU which has 4 10/100/1000 T-Base Ports. The customer is responsible for connecting appropriate hardware to the NTU. ECN can optionally

Speed of Service

Please note this service provides 400M/400M access and actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by ECN.

Minimum Term

Fibre400 services are provided on a 36 Month contract.

Monthly Data Allowance

Unlimited data allocation. There are no data allowance restrictions associated with this service. Our Acceptable Usage Policy applies as per the service application Terms and Conditions.

Information about Pricing

Charge Type Charge Amount ex GST
Installation Fee $1,999.00
Minimum Monthly Charge $399.00
Total Minimum Cost $16,363.00
Early Termination Fee Total of remaining monthly charges

Other Information

You can contact our support team for help with existing services:

Email: support@ecn.net.au
Phone: 1300 790 111 opt 1

Alternatively you can log into you account at my.ecn.net.au and log a support ticket on any of your service.

You can contact our sales team for help with new services. We will be happy to help you find the right product to match your needs:

Email: sales@ecn.net.au
Phone: 1300 790 111 opt 2

You can contact our service delivery team for help with in place service orders:

Email: service@ecn.net.au
Phone: 1300 790 111 opt 3

You can contact our accounts team for help with billing enquiries:

Email: accounts@ecn.net.au
Phone: 1300 790 111

Alternatively you can log into you account at my.ecn.net.au and view your billing information.

You can contact our engagement team regarding ECNs conduct:

Email: complaints@ecn.net.au
Phone: 1300 790 111 opt 5

The TIO

ECN is a member of the Telecommunications Industry Ombudsman (TIO) if you make a complaint to ECN and it remains unresolved after following the ECN complaints handling process you may contact the TIO for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at www.tio.com.au/making-a-complaint

Click here to download a PDF version of the Fibre400 Critical Information Summary.