Customer Financial Hardship Policy

In the event that you are unable to make payment on your ECN Account due to financial hardship reasons then it is critical you contact ECN to discuss your situation and to make a suitable payment arrangement plan. Contacting ECN early is very important in allowing us to assist with making a plan to manage your debt with our company.

Please contact Jenna Linton, Customer Engagement Manager on 0731051300 for such matters.

If you require assistance with money problems, ECN suggest contacting The Salvation Army By Clicking Here.

For further details please contact ECN on 1300 790 111 or use our contact form

Document Revision: 1.1; effective 01-JAN-2016

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