What is ECN’s Cloud Dial?
Focused on reliability and ease of use. Cloud Dial is the essential call centre tool.
Working alongside the ECN Hosted Voice platform Cloud Dial is a full featured hosted dialler. Any staff member with a phone registered to the Hosted Voice platform can also log into Cloud Dial and become and outbound call centre agent.
The Cloud Dial portal provides levels of access for administrators, campaign managers and agents. Designed with easy of use in mind and requiring minimal training for agents. Cloud Dial is perfect for quickly deploying agents in response to workload.
Cloud Dial’s management portal gives managers the ability to create and monitor campaigns proactively. Agent performance can be tracked through the dashboard and compared to peer averages to quickly spot potential issues.